Trip Charges & Hourly Minimums
Understanding Our Trip Charge & Minimum Service Fee
At ServLink, we believe in transparency when it comes to pricing. We know that property managers like you juggle a lot of responsibilities, and you need reliable maintenance without surprises. One common question we get is why we charge a minimum service fee and trip charge, even for smaller repairs. Here’s why it’s necessary and how it benefits you in the long run.
Why Is There a Minimum Fee for Small Jobs?
We understand that some repairs don’t take long, but our service goes beyond just the time spent fixing an issue. Every job—no matter how small—requires:
✔ Preparing tools, materials, and any necessary parts
✔ Driving to and from your location
✔ Checking in, assessing the issue, and performing the repair
✔ Documenting the work for maintenance records
✔ Coordinating with you for follow-ups if needed
So even if a repair itself is quick, the total time and resources involved extend far beyond just the minutes spent on the actual fix. The minimum service fee ensures we can continue to provide high-quality, efficient service for every client without cutting corners.
Why Can’t Small Jobs Be Charged at a Lower Rate?
As a property manager, you know how valuable time is. If our technicians spent their day on multiple small, low-cost jobs, it would take up time slots that could be used for larger, more urgent repairs. Without a structured pricing system, we’d run into:
🚫 Longer response times for critical maintenance issues
🚫 Less flexibility in scheduling
🚫 Rushed service instead of the thorough care your property deserves
By maintaining a fair and consistent pricing structure, we ensure that all our clients receive timely, professional service—without delays or compromises.
How to Get the Most Out of Each Visit
We always want you to get the best value from our service. One of the easiest ways to maximize your investment is to bundle multiple maintenance tasks into a single visit.
For example, instead of calling us out separately for:
✔ A flickering light
✔ A leaky faucet
✔ A door that won’t close properly
You can schedule them all at once. This approach reduces trip charges and ensures your property stays in top shape with fewer service calls.
Do Other Maintenance Companies Charge This Way?
Yes! This is a standard practice across professional maintenance services, including HVAC, plumbing, electrical, and general building repairs. The trip charge and minimum fee help cover operating costs, technician expertise, and travel time—allowing us to keep delivering the fast, high-quality service you rely on.
Have Questions? Need Service? We’re Here to Help.
Our pricing isn’t about nickel-and-diming—it’s about ensuring that we can deliver the best service possible, when you need it, without delays or shortcuts.
Have questions? Need to schedule service? Contact us today—we’re happy to help.